Frequently Asked Questions
Everything you need to know about shopping with Essenther AU
How long does shipping take within Australia?
Standard shipping typically takes 3-7 business days, while express delivery arrives within 1-3 business days depending on your location.
What is your return policy?
We offer a 30-day return window for all unworn items in their original packaging with tags attached. Please note that sale items are eligible for store credit only.
How do I find the right size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for the best fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex), PayPal, and buy-now-pay-later options including Afterpay and Klarna.
Can I track my order?
Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your delivery progress.
Are your materials sustainably sourced?
At Essenther AU, we are committed to ethical fashion. We prioritize high-quality, durable fabrics and work with manufacturers who follow fair labor practices.