Returns & Exchanges
At Essenther AU, we want you to love your fashion finds, which is why we offer a 30-day return policy for all unworn items in their original packaging. Whether it's a fit issue or a change of heart, our streamlined process ensures your satisfaction is always our top priority.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to return or exchange.
Prepare Your Package
Securely pack your items in their original condition with all tags attached, ensuring you include the printed return authorization slip inside.
Ship It Back
Affix the provided prepaid shipping label to your package and drop it off at any Australia Post location or scheduled pickup point.
Receive Your Refund
Once our quality control team inspects your return, we will process your refund or dispatch your exchange within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing